Privacy Policy

1. Who handles your inquiry

This website is operated under the business name X-Diecasting Tech, based in Guangzhou, China. For questions about this policy, your information or a deletion request, contact [email protected].

2. Information we receive

When you contact us, we receive the details you choose to submit, which may include your name, company, work email, phone number, sourcing requirements, project messages and optional drawings, photos or other technical attachments. The website may also process limited technical data needed to operate and protect the form, such as your IP address and submission time.

3. Why and how we use it

We use this information to respond to your inquiry, clarify technical and sourcing requirements, discuss possible manufacturing approaches, coordinate next steps with you, maintain necessary correspondence and protect the website against misuse. We do not use inquiry attachments as public marketing material without your permission. Please do not include unrelated personal information.

4. Technical attachments and email

Optional attachments submitted through the inquiry form are temporarily prepared for email delivery. The form handler removes its temporary attachment copies after the email send attempt; the email and any attachments received in the designated mailbox are separate copies and may be retained for responding to your request and agreed follow-up. A successful email send operation does not guarantee that every downstream copy is immediately deleted.

5. Sharing and service providers

Website hosting, security and email service providers may process information to deliver the website, handle form submissions and send email. We do not automatically forward your confidential drawings to an entire supplier network. When sharing project information with a proposed manufacturing partner is necessary, we will discuss the scope and any confidentiality arrangements with you first. Where legally required, additional notice or consent will be obtained.

6. Retention and security

We keep inquiry emails and related project correspondence only for the period reasonably necessary to respond, manage agreed follow-up, meet applicable legal obligations or resolve disputes. Exact mailbox and backup retention periods are subject to the applicable email and infrastructure settings. We use access controls and other reasonable measures for the information under our control, but no transmission or storage method can be guaranteed completely secure.

7. Your choices and requests

You can request access to, correction or deletion of your personal information, or withdraw a consent where applicable, by emailing [email protected]. We will review requests under applicable law and respond within a reasonable period. Some information may need to be kept for legal obligations or an existing business dispute.

8. Cookies and third-party services

The website may use essential cookies and supporting services for its operation, security, language selection and forms. Third-party services may process technical information according to their own terms. Where an additional cookie notice or consent is legally required, we will provide it separately.

9. International inquiries

We work from China with overseas buyers. Information submitted from another country may therefore be accessed and handled in China and by infrastructure or email providers that operate in other locations. Country-specific rules may apply depending on the inquiry, customer and actual processing arrangements.

10. Updates and contact

We may update this policy if the website or our processing practices change. The current version and effective date will appear on this page. Questions or requests: [email protected].

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